First: Nature of the Products
Since our products are perishable food items,
We do not accept returns or exchanges after the order has been received.
This policy is maintained to ensure safety and quality standards.
Second:
Exceptional Cases
A replacement or compensation request may only be accepted in the following cases:
- Receiving a damaged product due to shipping.
- Receiving the wrong product.
- Missing items in the order.
How to Submit a Request:
- You must contact us within 24 hours of receiving the order.
- Attach clear photos of the damaged or incorrect product.
- The case will be reviewed within 1–2 business days.
If approved:
will be
- Product replacement. or
- Refund issued via the same payment method.